FAQ | nrth - NRTH Clothing
For the Night Dwellers, Thrill Seekers and Trendsetters //

Frequently Asked Questions

Our Guarantee:
Not happy with your gear? We are so confident that we will never hear those words, nrth guarantees your order full refund eligibility within 30 days of purchase. We will even pay for the return shipping label! 
**Note, checkout our Terms and Conditions and below for our detailed return policy.
 
Shipping Policy:
All products are shipped via Canada post. Orders are completed, packaged and sent out within 2-3 business days unless on backorder. Delivery of your product will be received 3-6 business days in North America and 10-14 business days internationally. All shipment info will be sent to your account that was registered on purchase. All delivery times are estimated on average by Canada Post. NRTH Group Inc. will not be held responsible for a lost shipment if an incorrect shipping address is provided. If your package has not shown up, or arrived damaged, please contact us at: info@nrth.ca
**Note, some international shipments may take up to 40 business days.
 
Return Policy:

As a nrth guarantee, we will issue a full refund on all purchased products (excluding sale items and gift cards) within 30 days of purchase. We are so certain you will love your purchase we will even send you the return-shipping label at our cost! To be eligible for the above stated guarantee, all merchandise must be unworn, unwashed and have all original tags attached. Original shipping fees are non-refundable.

Any inquires to return your purchase after the 30-day mark will be eligible for an exchange. Return label for an exchange will be at the responsibility of the sender. Loss or delay of all returning merchandise will be the responsibility of the sender. We strongly suggest using a shipping service that includes a tracking number as well as insurance for your records. Please contact us prior to returning your products and we will provide you with the correct return instructions.

By purchasing from this site you understand and agree to all Terms and Conditions and our Return Policy.